We collect only the information we need to process your order and run our shop, and we never sell it. This policy follows the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
Who we are: MN Collective, an initiative of Rouya Communications for Public Relations Management Co. (trade licence no. 954326), Al Quoz, Dubai, UAE, is responsible for your data. Privacy contact: [email protected].
What we collect and why
• Name, email, phone and delivery address: to process, deliver and support your order. We need these to fulfil your order.
• Order and payment records: for VAT invoices, refunds and accounting. We need these for your order and to meet our legal duties.
• Card details: handled only by our payment provider. We never see or store them.
• Messages you send us: to answer your questions and complaints.
• Email for our newsletter: to send news of new editions and artists, only with your consent (opt-in).
• Device and browsing data (cookies): essential cookies keep the site working. Analytics and marketing cookies run only with your consent.
Who we share it with
Only with service providers who help us run the shop, and only what they need:
• Our delivery partner, to deliver your order
• Our payment provider, to process payment
• Our e-commerce platform provider, to host the shop
• Our email service provider, for order emails and the newsletter
• Analytics providers, if you accept analytics cookies
Some providers may store data outside the UAE. When they do, we make sure your data is protected as required by UAE law. We may also share data when the law requires it.
Marketing
We send marketing emails only if you opt in. Every email has an unsubscribe link, and you can withdraw consent at any time.
Cookies
Essential cookies keep your basket and checkout working. Analytics and marketing cookies run only if you accept them in our cookie banner. You can change your choice at any time via the Cookie settings link in the website footer.
How long we keep it
• Order and invoice records: 5 years, as required for UAE tax and accounting
• Support messages: 1 year after your last contact
• Newsletter data: until you unsubscribe
Your rights
You can ask us to:
• Give you a copy of your data, or send it to another provider
• Correct or update it
• Delete it, unless we must keep it by law
• Restrict or stop certain uses, including marketing
Email [email protected]. We reply within 30 days. You can also complain to the UAE Data Office.
Keeping it safe
We use secure, encrypted checkout and limit access to people who need it. If a data breach puts your information at risk, we will tell you and the authorities as the law requires.
Changes
We will post any changes here and update the date above.