Refund Policy

We want you to love your piece. If you don't, you can return it within 7 days of delivery for a refund of the item price. Delivery and return shipping costs are paid by you.

• Changed your mind (unused, within 7 days): full refund of the item price. You pay return shipping. • Item arrived damaged or faulty: full refund or replacement, your choice. Return shipping is free. • Wrong or missing item: we send the correct item, or give a full refund. Return shipping is free. • Order cancelled before dispatch: full refund, including shipping. • Item out of stock after you ordered: full refund, including shipping.

• Items that have been used, worn, washed or altered • Items returned without their original packaging and tags • Gift cards • Sale or final-sale items marked as non-returnable on the product page • Small natural variations between pieces, or slight colour differences from your screen

We inspect returned items within 3 working days of receiving them, then email you.

Approved refunds go back to your original payment method within 14 working days. Your bank may take a few extra days to show it.

Original shipping fees are refunded only if the item was faulty, wrong, or the order was cancelled before dispatch.

If you prefer, we can give store credit instead of a refund.

Email [email protected] with your order number and the item you want to return. Full steps are on our Shipping & Returns page.

This policy does not affect your rights under UAE consumer protection law.